OUR SOLUTIONS SPAN SIX CORE TECHNOLOGY AREAS

WE ARE EXPERTS IN EACH OF THESE TECHNOLOGY AREAS, COMBINING THEM TO ADDRESS AND IMPACT OUR CLIENT’S BUSINESS PRIORITIES.

COLLABORATION

DRIVING PRODUCTIVITY THROUGH THE COLLABORATIVE WORKPLACE

Collaboration is critical to businesses. We enable our clients to transform the way they collaborate by embracing voice, instant messaging, video, conferencing and business messaging, and then delivering this to any user, in any location, using any device. For the business, it increases both the productivity and the effectiveness of the workforce; for IT, it provides greater flexibility and ease of management and for the end-user, it provides them with an exceptional work environment.

96%

of execs cite lack of collaboration or inefficient communication as the main source of workplace failure.

53%

of business leaders believe video enables richer, more productive relationships.

  • UNIFIED COMMUNICATIONS

    We enable our clients to improve workforce productivity by enabling rich collaboration from any location across a vast range of devices. Utilizing Cisco and Microsoft Technologies we are able to provide a consistent user experience across Endpoint, PC, Tablet and Smartphone that delivers voice, video, presence and instant messaging.

  • ON-PREMISE OR CLOUD

    At Emerald Fox, we help our clients with their journey to the cloud. All of our collaboration solutions can be deployed on-premise or consumed as a cloud service or hybrid solution.

  • CONFERENCING

    We believe in making conferencing both accessible and intuitive. Emerald Fox provides a range of conferencing capabilities leveraging both Cisco and Microsoft technologies including Skype for Business, Cisco Telepresence, WebEx, and Cisco Spark.

  • video

    We help our clients fully embrace video and make it an integral part of their workplace and how they collaborate. We make video accessible, practical and a differentiator for the business.

  • BUSINESS MESSAGING

    We help our clients take collaboration to the next level by combining voice, video and team messaging into a single environment – a place where content is shared, context is preserved and teams can meet when they need to in their own virtual room.Utilizing Cisco Spark or Microsoft Teams, we can create this collaborative environment complete with interactive whiteboarding.

CONTACT CENTER

DELIVERING A CONNECTED DIGITAL EXPERIENCE TO YOUR CUSTOMERS

We enable our clients to transform their customers’ experience with a contact center solution that spans the complete range of interaction channels, equips agents to deliver exceptional service and provides managers with unprecedented insight into service delivery. For the business, it increases both the productivity and the effectiveness of the workforce; for IT, it provides greater flexibility and ease of management and for your customers, it provides a differentiated and consistent experience.

86%

of customers will pay more for a better customer experience

92%

of the buying experience is based on how the customer feels they are being treated.

85%

of customers will manage their working relationships without interacting with a human by 2020.

  • CONTACT CENTER

    We have a wealth of experience in delivering contact center solutions. We are experts in Cisco Unified Contact Centre and helping our clients to lay the right foundation for their customer experience either as an on-premise or cloud-based solution.

  • OMNI-EXPERIENCE

    At Emerald Fox, we combine the powerful capabilities of Cisco Unified Contact Centre with our eco-system partnerships to enable our clients to provide a true omni-experience for their customers. This includes capabilities for voice, video, chat, email, SMS and social media.

  • AGENT DESKTOP

    We believe that equipping agents with all of the tools they need to deliver exceptional service is key. Our expertise in the Cisco Finesse Agent Desktop allows us to deliver a single unified agent desktop to enable efficient and effective customer interactions.

  • WORKFORCE OPTIMISATION

    We partner with the leading WFO vendors to provide a fully integrated solution for our clients that combines interaction recording, quality and performance management and workforce management. These enable our clients to optimise their contact center workforce while continually improving the quality of service delivered.

  • context

    Through Context Services, Emerald Fox enables you to capture every customer interaction through every touchpoint. This comprehensive digital footprint can then be leveraged to personalise the service you deliver to your customers and to be proactive in managing relationships.

  • analytics

    We enable our clients to not only analyse the activity of their contact center but also leverage the voice of the customer. Through speech and event analytics you can see how your customers are interacting with you, how the different channels are working together, and understand what your customers are saying.

NETWORKING

PROVIDING FLEXIBILITY, SCALE & SIMPLIFIED MANAGEMENT

The network is at the heart of every IT environment. We help our clients transform their enterprise networks with state of the art converged wired and wireless environments utilising the latest SDN technologies. For the business, our networking solutions provide stability and agility; for IT, they provide greater control and converged management and for the end-user, they provide a highly flexible and responsive work environment.

24%

is the projected CAGR of global IP traffic over the next five years.

27%

the number of devices projected to be connected to IP networks by 2021.

63%

is the staggering growth rate of global mobile data traffic last year.

  • CONVERGED NETWORKS

    Emerald Fox provide the market-leading Cisco solutions for routing, switching and wireless Access to enable our clients to deliver a highly resilient, scalable and secure enterprise network. Our experts are able to assess your current environment, identifying potential issues, areas of optimization and help you make informed decisions on future investment.

  • CLOUD MANAGED

    Emerald Fox provide the full range of Meraki Cloud Managed Networking solutions including switching, routing and wireless access points that are ideal for regional offices, branches or stores. Cisco Meraki provides an enterprise-class networking solution with simplified deployment and centralised configuration and management from the Meraki Cloud Dashboard.

  • SOFTWARE DEFINED NETWORK

    We are helping our clients leverage the value of the Software Defined Network (SDN). Through leveraging the rich APIs that Cisco provides, our clients are able to create the programmable network and automate many previously labour-intensive configuration and management tasks, as well as seamlessly integrate with security and load-balancing applications.

  • SD-WAN

    With a deep understanding of SDN and SD-WAN technologies Emerald Fox is able to provide solutions that optimise data connectivity across your remote locations. We do this by utilising intelligent software that routes traffic based on application and best performing connection, whether that be a traditional WAN path or a direct internet connection.

  • CONNECTED MOBILE EXPERIENCE

    At Emerald Fox, we help our clients fully leverage their Cisco wireless network to support guest access, deliver a personalised experience to end-users and gain unprecedented insight into user access and usage based on location services.

SECURITY

ENABLING CONFIDENCE IN INFORMATION SECURITY

We help our clients to take a holistic and ‘threat-centric’ approach to security. We provide solutions that work seamlessly together to secure the network, control access and protect content from traditional and advanced threats. For the business, we provide peace of mind that everything is being done to protect business critical information and systems; for IT, we reduce management overhead while reducing both time to detect and remediate breaches, and for the end-user we provide a secure environment in which to work.

44%

of all security alerts are never investigated, according to research.

65%

of organisations utilise security solutions from six or more different vendors.

72%

of reported cyber-attacks originate from email or fraudulent websites.

  • FIREWALLS & IPS

    We help our clients to protect their infrastructure with industry-leading Next-Generation Firewall services. These highly scalable solutions protect data centers, headquarters and branch offices providing intrusion prevention, thorough application visibility and control, reputation and category-based web content filtering, file inspection with advanced malware protection and IP intelligence feeds to prevent CnC, anonymisers and botnet traffic.

  • POLICY & ACCESS

    We enable organisations to create, manage and enforce threat-centric access and security policies across wired, wireless and VPN connections. Define policies at the user, device and location level, simplifying the complexity of authentication and authorisation rules and providing an additional level of protection through the integration of vulnerability scanning engines and endpoint malware protection.

  • CONTENT SECURITY

    We help our clients provide a more secure environment through a range of best-of-breed security applications for web, email and cloud-consumed applications. These solutions help to prevent malware, ransomware, zero-day infections and identity theft by reducing the attack surface. Solutions include anti-virus, anti-malware, anti-spam, anti-phishing, mail encryption and also threat-focused and content filtering.

  • ADVANCED THREAT

    Emerald Fox helps organisations to address advanced threats. Through network visibility and security analytics we help clients use their network as a sensor, monitoring network activity to identify stealth attacks, understanding how the network behaves and reporting any deviation from the baseline. We also provide Advanced Malware Protection with cloud sandboxing and in-depth file scanning and reporting.

DATA CENTER

ALIGNING HYBRID-IT ENVIRONMENTS TO BUSINESS PRIORITIES

We help our clients to evolve their data center strategy and create a converged infrastructure that embraces virtualisation and delivers a highly secure and reliable environment. For the business, we help create a Hybrid-IT environment capable of responding to business priorities; for IT, we deliver greater agility through control and scalability and for the end-user, we deliver a dependable virtual environment.

33%

a third of all data will pass through the cloud by 2020.

71%

of organisations are utilising a hybrid cloud environment.

74%

of CTOs say that cloud computing will have the most measurable impact on their business.

  • NETWORKING

    We combine our networking and data center expertise to help our clients deploy high-performance, low-latency and energy efficient networking in their data centers utilising the Cisco Nexus range of switches providing 10 – 100 Gigabit Ethernet.

  • SOFTWARE DEFINED NETWORK

    We help our clients leverage Cisco’s Application-Centric Infrastructure to reduce data center management and to accelerate data center application deployment. Through utilising SDN across networks, servers, storage and security, many IT tasks can be automated, simplifying management and reducing TCO.

  • HYPER-CONVERGENCE

    At Emerald Fox, we are assisting clients to reimagine their data centers with Hyper-Convergence. This combines the software-defined networking and computing power of Cisco UCS with the Cisco HyperFlex HX Data Platform to deliver increased operational efficiency and adaptability to more workloads in the data center.

  • LOAD BALANCING

    We are able to provide our clients with solutions to address load balancing. These include intelligent traffic management and application load balancing within the data center. This comprehensive range of solutions help our clients to increase both the performance and the application stack within their data center environments.

  • STORAGE

    Emerald Fox partners with the leading cloud storage vendors to provide our clients with a rich portfolio of storage solutions including all-flash solutions, for their public and private cloud environments.

  • HYBRID CLOUD

    We help our clients create and optimise hybrid cloud environments. We do this by combining our networking, data center and connectivity experience to provide our clients with a range of options to directly and securely connect to cloud services such as AWS, Azure and Office 365.

CONNECTIVITY

CONNECTING VOICE, LOCATIONS AND CLOUDS

We help our clients to simplify connectivity with a range of services that include SIP based voice connectivity, global SD-WAN and the ability to interconnect their environment with public and private cloud based services. For the business, we provide greater agility and a truly connected organisation; for IT we deliver choice, scalability and reduce the cost of connectivity; and for the end-user we create seamless environment with anywhere access to the information and applications they required.

85%

of all enterprises are utilising multiple cloud and hybrid cloud environments.

2025

the date when BT will turn-off ISDN services, likely to be followed by other global operators

30%

of organisations plan to deploy an SD-WAN solution in the next 24 months.

  • SIP

    SIP Services from our partners offer organizations with a more flexible, resilient and scalable way to connect their enterprise voice platforms to the public voice network. We partner with the leading service providers to deliver highly flexible and cost-effective services complemented by the peace of mind of a single point for support.

  • INBOUND SERVICES

    By leveraging SIP services you gain the benefits of a range of advanced services that enable you to define the routing of inbound numbers, geographic or non-geographic, anywhere on or off your network.

  • GLOBAL WAN

    Our networking experience combined with our expertise in WAN design enables us to create a solution that meets the specific needs of your business. We partner with the leading network operators to deliver highly resilient and flexible Global WAN solutions that we support from our 24/7 Global NOCs.

  • DIRECT INTERNET ACCESS

    We help our clients define the connectivity they need across their office locations and utilise our trusted portfolio of Tier One ISPs to deliver a full range of direct internet access to complement or replace their existing MPLS or VPLS connectivity.

  • SD-WAN

    With a deep understanding of SDN and SD-WAN technologies Natilik is able to provide solutions that optimise data connectivity across your remote locations.

  • CALL MANAGEMENT

    By leveraging SIP trunking from Emerald Fox you gain the benefits of a range of advanced services that enable you to define the routing of inbound numbers, geographic or non-geographic, anywhere on or off your network.

  • PUBLIC CLOUD

    We provide our clients with a dedicated connection to their cloud environments, reducing network costs, increasing bandwidth throughput and improving performance.