Regardless of the size or complexity of your requirement, we always start by understanding what it is you want to achieve. This enables us to offer the best advice and design solutions that address what is important to your organisation.
We work with our partners to develop live demonstrations and full proof of concept experiences to enable you to visualize what is possible and experience how the solution components work together to deliver against your desired outcomes.
We use workshops and audits to capture your current state, to identify gaps in your current environment and work with you to fully define your Solution Requirements.
A key step in our process is to utilize a Solution Requirements Document to enable us to validate our understanding of your needs and requirement.
We take your validated requirements and complete a Solution Design which we present to you in the form of a detailed Proposal and a Solution Overview Document.
The time taken and documentation produced in the Design phase enables us to quickly and effectively move into the Transition stage. Here our proven methodology enables us to deliver on-time and against expectations.
This is where we lay the foundation of your project. We agree the scope of works, detail and document the functional requirements and assess site, network and operational readiness.
Here we take your design and turn this into an agreed detailed technical design complete with system and user test plans. We agree the project plan and timelines for the delivery of equipment and/or services.
This is where we provision your cloud-based solution or stage and install your premise-based solution. At this stage we configure, customise and integrate your solution against the technical design and perform full system or service acceptance testing.
Here we transition your solution or cloud service into a live environment after full and thorough user acceptance testing. We manage the cut-over providing transition support, training and adoption services, and follow-up with a post-implementation review.
Emerald Fox’s Managed services provide our clients with choice. A catalogue of well defined, replicable services that can be tailored to your specific requirements. These services enable the client’s day to day effort in maintaining and managing their technology infrastructure to be reduced freeing up scarce and valuable internal resources.
We deliver our 24*7 proactive managed service from the Emerald Fox Network Operation Centers. From here we manage your support services across all the relevant vendors providing a consistent single center of expertise and excellence.
Delivered through a designated Service Delivery Manager, Emerald Fox’s service reporting provides clients with valuable insight on the performance, availability and capacity of their supported infrastructure. It assists you with effective budgetary planning as well as ongoing configuration and inventory management.
Emerald Fox’s analyze offering enables our clients to leverage the breadth and depth of our skills and experience in reviewing the data available. We provide detailed analyzes, identify trends in adoption, create actionable insight and make appropriate recommendations.
Through support, reporting and analyze, Emerald Fox’s aim is to help our clients to continually improve their overall experience and the value from their technology deployment. We work with our clients to understand the challenges and business needs and to recommend service improvements, adoption initiatives and solution enhancements.